Why Use Suburban Contact Centre Training Services?

Suburban Contact Centre Training Services ("Suburban") is a privately owned, South Australian based, provider of contact centre and "point of customer contact" training and education services to the South Australia population base with more than 60 years of training and education experience in the contact centre industry.

The generic and tailored training and education programs ("programs") and their respective content offered by Suburban contain the program content necessary to develop or enhance staff skills to afford you and your organisation the ability to build a competitive advantage and thus reap enormous benefits.

Depending on the program sought and your needs and expectations, it may combine:

• Pre-program competency (proficiency) assessments;
  
• Direct contact instructional hours of training;
  
• Systematic "during-instruction" competency assessments;
  
• Practical application undertaken in a controlled contact centre environment, or in your own organisation, and
  Post-program follow-up, including refresher training.

The value proposition of Suburban's programs is:

Customisation

• Our programs can be customised to suit the needs and expectations of you, your organisation, and customers.
  
• Programs can be tailored to suit the experience levels of staff, for example, from new workforce entrants to managers. Recognised prior learning ("RPL") is available.
  
• Programs offered are constructed using units of instruction. Each unit covers both practical and theoretical aspects and is a separate module that can be selected or removed to develop specific length programs, and programs to suite experience levels, and organisational and customer expectation.

Broad Application
Our programs are not just for contact centres, but can be applied or specifically developed for any customer contact point, such as Reception, Accounts Payable, etc.

Credibility
Suburban's training programs are designed on national competency standards with formal assessment tasks that each student must complete.
Trainers/assessors evaluate each student's knowledge and skills on each of these tasks. When the necessary competencies are demonstrated by students they can be awarded their qualification.

Staff Productivity
We can come to you. Suburban trains at sites convenient for you. We maximise productivity by minimising a staff member's time away from the job and the related costs.
Staff are able to learn in a hands-on setting. One-on-one with an instructor either in a controlled contact centre environment, or in your own centre - an environment that maximises learning.

The program secures buy-in. It's practical, dynamic, and engaging - which improves retention and maximises long-term ROI.