Tailoring Programs

Suburban Contact Centre Training Service ("Suburban") is quite happy to develop tailored programs to suit the needs and expectations of students, organisations and customers.
In doing so, we use a "Skill Standards" methodology to construct your program in order to ensure that the desired benefits are achieved.
Skill Standards are the statements of what staff must actually know and do on the job, as reported by the staff, organisations and customers themselves. Skill Standards and Curriculum Standards are not the same thing. Skill Standards are a "role map" of content for training programs to use as they develop curriculum and instructional exercises. Curriculum Standards are what and how the schools teach their selected program content.

The Skill Standards methodology of program construction enables the following:

  • They enable Suburban to better plan and develop curriculum, assessment, and instructional materials.
  • They encourage individual staff to set goals and to assess their progress toward those goals.
  • They allow employers to differentiate and market their product with confidence that the work done by their staff is of the best possible quality and the most productive available.

The benefits arising from Skill Standards for employers are:

  • Improved employee recruitment and retention by more clearly identifying and building skill requirements.
  • They enlarge the pool of skilled workers;
  • Focus attention on the importance of the training investment.

For Suburban, Skill Standards will:

  • Provide information on changes in the workplace;
  • Contribute to program and curriculum development by providing an inventory of critical work performances and requirements.
  • Strengthen the relationship between ourselves and clients - we see all our relationships as a partnership!.
  • Help us communicate with students to improve career planning.

For students and staff, Skill Standards will:

  • Help them make better decisions about careers and the training necessary to obtain well-paying jobs;
  • Allow them to communicate more effectively to an employer what they know and can do;
  • Allow them to work more effectively with employers in career development and skill upgrading.



For more information, please contact us on (08)8400 6202, or email us.